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Order Placement Guidelines n For smaller orders, the postal tax value is 10 lei, and the
courier tax value is 30 lei.
n In case you do not pick up your order from the post office
Please place your school order by telephone or by e-mail on
or the courier and you request us to resend the order,
bookshop@uniscan.ro.
please note that the second transportation costs will be
n Please make sure you know the name of the operator that
covered by you.
takes your order, as for any changes you are kindly asked to
n Please note that we do not resend orders if the orders
speak with the same person so as mistakes may be avoided.
have not been picked up twice.
n Please note that once the invoice has been released the
order cannot be changed. If you are not sure of the order or
Payment: You can pay at the post office/to the courier or the
you plan to make changes, ask the operator to take your
delivery agent upon delivery.
order without releasing the invoice until you call back again.
Suggestions & Complaints For suggestions and solutions for
n Any additional order will be processed separately and it's
problems and complaints please contact Simona Popa:
advisable to place it with the same operator
telephone 0723389188 or e-mail: simona.popa@uniscan.ro
n Order placing program: Monday to Friday, from 9.00 a.m.
to 5:30 p.m.
Call Center: UNISCAN GRUP EDUCATIONAL
Order Delivery Mariana Vilsan: 0733 300 907,
mariana.vilsan@uniscan.ro Offices and Warehouse - Bucharest
n We deliver to your school in Bucharest for a minimum Nicoleta Ropar: 0733 300 908, Rucăr 17, 012256, sector 1, Bucureşti
order value of 300 lei. The delivery day and time will be nicoleta.ropar@uniscan.ro Tel: 021 / 224.50.80; 021 / 224.50.26;
settled when placing the order together with the operator Doina Ghiţă: 0733 300 903, Fax: 021 / 225.16.04
doina.ghita@uniscan.ro www.uniscan.ro, www.tinkerbella.ro,
taking your order. Loyss Ciurar: 0733300901, www.activelearningcenter.ro, bookshop@uniscan.ro
n We deliver by post all over the country loyss.ciurar@uniscan.ro
Daniela Tudora: 0733300906, TINKERBELLA SHOP - BUCHAREST
n We deliver by courier in all big cities and towns. For small
daniela.tudora@uniscan.ro Mall Promenda, nivel -1, Calea Floreasca nr. 246 B
towns or villages, the courier charges extra taxes for extra Cristina Lepădatu: 0733300906, Tel: 021.430.13.31, Mobile: 0733 300 904
kilometers and thus we can only deliver free of charge by cristina.lepadatu@uniscan.ro
post. You can use courier in small towns or villages if you
pay the extra charges required.
n The delivery time for orders sent by post varies between
5–10 working days and for the orders sent by
courier between 3–4 working days.

Delivery Taxes:
n Uniscan Group Educational covers
the post taxes for orders of a
minimum 300 lei value, and the
courier fees for orders of a
minimum 1.000 lei value.